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DCOCE
DEALER COMMAND CENTER

Leading company in the Mexican market with more than 20 years in the automotive industry.
Our objective is to accompany our clients to optimize their processes and achieve their objectives.

Innovation

Costumer Service

Quality

  • It is not clear how the consignment stock units and replacement parts were delivered to the dealers after the unloading.
  • There are no software suggestions for dealers for brand processes.
  • There is no digital data to make effective decisions.
  • The technology used is limited to mapping the process required by the brand.
  • Control of payments and collections is not agile.
  • Research into the brand's and the dealers' present procedures.
  • Determine the dealers' and the brand's pain areas.
  • Identify technological fixes.
  • Develop a branding strategy that takes into account viability, practicality, and desirability.
  • Trigger 100% digital processes.
  • Expedite the services of sales, distribution, and post-sale.
  • Provide processes through digital solutions to distributors.
  • Enhance procedures and practices to provide clear processes, improving the clients' experience.
  • PROBLEM
  • SOLUTION
  • PROJECT GOALS

"AGILITY is the future."

  • JAIME ORTIZ
  • 35 years
  • General Manager
  • México

Jaime’s work requires digital processes to obtain relevant information that allows him to know the available inventory of sales and after-sales numbers to make data-based decisions, which he can obtain efficiently and effectively. Jaime requires valuable information every day.

Research inside DEALERS

  • USERS 215
  • 17.76% OF THEM ARE BRAND CHIREY

OBJECTIVE

  • Look for strategies to integrate the system with the brand.

FEELINGS

  • Concern
  • Overloaded

PAIN PONITS

  • Lack of staff in crucial areas
  • Ignorance of the process

  • There are no interfaces with the brand.

BEHAIVOR

  • Lengthy processes
  • Processes in different programs
  • manually loading into their systems

Concept

Evaluation and research

Proces

Planning and Strategy

Adjustment

Final Project

Implementation

Improvements

Launch and activation

DEALER COMMAND CENTER

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